Return&cancel policy
Thank you for shopping with us. If you are not completely satisfied with your purchase, we are here to help. This policy outlines our return and cancellation guidelines.
1. Returns
We offer a 30-day return policy for most items.
Conditions for Returns
- Items must be unused, in their original condition, and include all original packaging and tags.
- Proof of purchase (order confirmation or receipt) is required for all returns.
Non-Returnable Items
- Gift cards
- Final sale items or products marked as non-returnable
How to Return an Item
- Contact our customer service at service@pshpuls.com to initiate a return.
- We will provide you with instructions and a return shipping address.
- Ship the item back to us using a trackable shipping method.
Refunds
- Refunds will be issued to the original payment method within 5-10 business days after we receive and inspect the returned item.
- Shipping fees are non-refundable unless the return is due to a defective or incorrect item.
2. Cancellations
Orders may be canceled if they have not yet been processed or shipped.
How to Cancel
- Contact our customer service at as soon as possible with your order details.
Refunds for Canceled Orders
- A full refund will be issued to your original payment method if the cancellation is successful.
- If the order has already shipped, it will be treated as a return, and return shipping fees may apply.
3. Exchanges
We do not offer direct exchanges. Please initiate a return for the unwanted item and place a new order for the desired product.
4. Defective or Incorrect Items
If you received a defective or incorrect item, contact us within 7 days of receiving your order. We will arrange a replacement or refund at no additional cost.